Frequently asked questions

There are many reasons, but we’ll give you the reasons why most of our clients choose us:

• Products 100% made in Spain. Designed and manufactured in the province of Alicante, an area well acquainted with the Sun, the effects of its incidence and how to provide thermal solutions for any need.
• Quality guarantee. We have the support of Giménez Ganga, the company from which Saxun was born and which provides us with know-how gained over more than 60 years in the sector.
• All our products are highly customisable and tailor-made, making it possible to implement any project, however innovative, exclusive and particular it may be.
• We combine design and functionality to develop intelligent solutions that adapt to any aesthetic requirement.
• We are close to our customers when they need us and our delivery times are well below average.
• But above all because of our mission:  to bring happiness to people, designing spaces to share life in.

If you wish to register in our customer area, you can do so here

Once you’re registered, you’ll be sent your access codes so that you can enter the professional area issue-free, whenever you need to, to make use of all the tools that we put at your disposal there.
 

We’re very pleased to hear it! In this case, you should contact your installer again, who’ll advise you on the different solutions we offer that will meet your needs.

If you don’t have an installer in mind and don’t know how to locate one,  fill in this form  indicating  where the installation will be and the desired product and one of our advisors will contact you as soon as possible.
 

In any of these cases, you’ll need to contact your installer, who’ll take charge of managing your request with us.

If you do not have any in mind and do not know how to locate one, fill in this form  indicating  where the installation will be and the desired product and one of our collaborators will contact you as soon as possible.

In our showroom, you can enjoy a tour of our spaces, where you’ll find a 3D representation of all our products.

It’s a great option that allows you to visit us from anywhere, at any time and from any device, facilitating access to anyone who’s interested.
 

You’ll need to arrange requesting a quotation through one of our external installers.

They’ll take charge of visiting you, advising you and giving you a fully customised quotation adapted to your needs.

If you do not have any in mind and do not know how to locate one, fill in this form  indicating  where the installation will be and the desired product and one of our collaborators will contact you as soon as possible.

Due to the high level of customisation offered by each of our products, the price is subject to numerous conditions, such as the size or the selected finish.

To gain a more accurate idea of the price of any of our products, the best option is to receive advice from one of our collaborators, who will adjust the price to the specific requirements of your product.

The warranty for Saxun products is stipulated by law.

Since January 1, 2022, the regulation approved in April 2021 has been in force, meaning the two-year legal warranty of the products becomes three years of legal warranty as stated in Royal Decree-Law 7/2021 of the BOE (Official State Gazette).

You should contact your installer regarding any warranty issues, who will handle the incident with us on your behalf.

To purchase a Saxun product, you should go to any of our brand’s installers / distributors.

If you do not have any in mind and do not know how to locate one, fill in this form  indicating  where the installation will be and the desired product and one of our collaborators will contact you as soon as possible. 

All our products are 100% manufactured in Spain, enabling us to provide a quality service, covering almost the entire national territory within a short period of time.

We combine a long industrial track record with the artisan knowledge of 60 years in the sector. This know-how allows our production process to combine perfectly with the most advanced technology, guaranteeing customised and tailor-made products capable of satisfying any type of requirement.

The installation is carried out by a licensed and trained professional, ensuring that all recommended technical and safety standards are followed.

The time varies depending on the type of product and the complexity of the installation, but the professional will give you an accurate estimate after measuring and analyzing the space.